| "Our Guarantee - If you do not see improved results we will work with you until you do" - Samuel Day, Managing Director Happening People |
| "Happening People are highly responsive to the dynamic needs of the Nine Network, delivering cost savings and great people focused results" - Scott Soutar, Station Manager Nine Network Australia |
| "We experienced measurable performance change…" - Matt Newcombe, TSA Employment Plus |
| "We have grown our business thanks to Happening People" - Mark Flinn, Principal & Wealth Manager, Yellow Brick Road |
| "Happening People was able to design solutions which effectively tapped into the idiosyncrasies of our teams" - Elaine Wilson, HR Director, Boehringer Ingelheim |
Why Use Us Happening People is an established company with a proven track record of effective business results.
There are many reasons to use our consulting services and products. Our existing clients demonstrate these in 'our clients say'.
In fact we so are confident in our corporate training, executive coaching & people management consulting services we guarantee it..
Below are some brief examples of assignments and
corporate clients in which we have been involved.
Project manage and deliver training to 4,000 employees in all Australian Markets to implement new ordering hand held technology.
Channel Seven Sydney
Project manage the resolution and effective implementation of telephony systems. Designed and implemented new position descriptions and call standards for all call volumes to the Sydney site.
Design and delivery of a sales program to work inline with a major marketing campaign to 'win back' customers to the business. This took place over sites in Melbourne and Sydney (Australia) with an increase in sales of 20% in each month following team development.
Design and deliver an introductory training program for the magazine call centre to include customer service, team values and a living mission on going.
Design of a credit consultant management program, which included communication capabilities to assist customers to reduce late paying customers. Delivery of trainer training to deliver new program. This program will be used in call centres across the country
Design and delivery of a complaint resolution program.
Design and delivery of effective best practice/customer service program and coaching program for 40 employees, which included team building and better workplace communication for the head office national customer, care centre.
Professional development and coaching of Team Leaders. Delivery of outbound telesales program and coaching of more than 100 employees to sell insurance products to customers of financial institutions.
Professional development of trainers within Telstra's training company. Including emotional management and psychological testing using Myers Briggs Type Indicator (MBTI).
Design and delivery of telephone sales program for inclusion in advanced telephone sales representative curriculum for consumer and commercial division.
Tina Monk & Associates
Design and delivery of team building programs for Fairfield Council, Bankstown Council and ICI. Delivery of trainer training for NSW Fire Brigades officers.
JR Creative Marketing
Assessment and review of competency based training 'Managing and Marketing Financial Services' modules for certificate course.
Design of self-paced training modules for customer claims consultants.
› Organon Australia
› Paper Parley
› TSA Employment Plus
› St George Bank & Bank SA
› Sydney Cricket Ground & Sports Trust
› Sydney Sexual Health
› Thompson Grass Valley
› Time Inc.
› Yankalilla Council
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