| "Our Guarantee - If you do not see improved results we will work with you until you do" - Samuel Day, Managing Director Happening People | | "Happening People are highly responsive to the dynamic needs of the Nine Network, delivering cost savings and great people focused results" - Scott Soutar, Station Manager Nine Network Australia | | "We experienced measurable performance change…" - Matt Newcombe, TSA Employment Plus | | "We have grown our business thanks to Happening People" - Mark Flinn, Principal & Wealth Manager, Yellow Brick Road | | "Happening People was able to design solutions which effectively tapped into the idiosyncrasies of our teams" - Elaine Wilson, HR Director, Boehringer Ingelheim |
Our Clients Say
Listen to what our clients have to say about Happening People
Management Consulting and Training Programs

Best Practice Program - Franklins
'We sought Happening People to develop our team leaders and team members to commit to meet and even exceed their Key Performance Indicators'.
'The design and delivery (over five months) of the program focussed on our people taking responsibility for their performance and to meet our corporate vision and values.'

This program exceeded my expectations. It has given our people a tool kit to achieve results and effective communication on going. Significant cost savings has resulted for the organisation so we are now rolling this out to other departments'.

Pauline Triggiani
National Customer Services Manager - IT
Franklins Limited

Increased Sales and Cultural Change - Telstra
'Happening People used a different type of training strategy to contribute to a change in culture and a 30% increase in our sales results over a four month period with 120 of our people'.

Deborah Gale
Call Centre Manager
Telstra Corporation

 

Performance Management - Alphafarm
'We sought Happening People's advice to employ a strategy for our management team to meet their given outcomes. It impacted their performance immediately. They become motivated and took it on as their own. This allowed me to focus more on our strategic direction and less on daily performance issues.'

Paul Williams
National Sales Manager
ALPHAFARM


 

Management Consulting & Training
Channel Seven Network

Through Happening People the Seven Network Sydney implemented a new way to handle call volumes both internally and externally. They managed our biggest telephony project, in readiness for the Sydney 2000 Games, on time.
Some of the results included;

Performance Management and Training

  • A standard approach and image is now offered to all callers when they reach an employees voicemail greeting. Callers no longer return to the switchboard to leave a message freeing the switchboard operators time to answer incoming calls.
  • Increased effectiveness in the operation and improvements to customer service has given customers greater levels of consistency and professionalism.
  • New telephone standards offer callers a professional image. It gives new operators training resources to get ‘up to speed’ quicker and provides for less training down time.
  • Operators clearly understand what is now expected from their new manager and clear guidelines and position descriptions provide a detailed specification for new employees.

Project Management - Enhanced Technology and Vendor Negotiations

  • Happening People managed our telephony and IT suppliers to complete their outstanding contractual obligations so that our site was ready for the Sydney Olympic call volumes.
  • Enhanced database capabilities where implemented to provided more power to meet the needs of the business
Enhanced Internal Processes
  • Significant cost savings are now being achieved by passing the responsibility of calling internal extensions to the users. The users are now able to access other employees’ numbers online through our new system on Outlook Express.
  • A reduced speed of answer for all callers to The Seven Network – Sydney as employees can now be located quickly.
  • Internal caller volumes have also decreased due to changed STD access rules, resulting in greater switchboard capacity.
  • Operators workstations have been standardised making it easier for them to change computer consoles and faster to settle into their workstation to service callers.
  • Effective internal processes have been implemented to maintain a clean database with up to date data.
  • External callers are being answered faster as operators capacity has been expanded.

 

Cheryl Elvey
Commercial Manager
Channel Seven Network

To check out our Corporate Training Consultation - clike here
 
Participants in Training Programs

Note that names have been withheld as all
feedback forms are anonymous.

"This is the best training program I have been to in 20 years of selling."

"I hate doing training programs but this is practical, realistic and the presenter kept my interest for three days. I usually sleep!"

"An excellent program and the structure was great."

"Presenter was hillarious but always kept us on track. Thanks."

   

 

 
 

 

Our Clients

Below are major global and national brands who Happening People have worked with to achieve their results.

A to F

› Allianz
› Alphafarm
› Arrow Pharma
› Beckmann & Associates
› Beiersdorf
› Boeringher Ingleheim
› Boral
› City Fertility Centre
› C.S.R.
› Crown Solicitors Office - NSW
› Dominion Post - NZ
› Etrade - ANZ
› Fairfax Media
› Foxtel
› Franklins
› Fuji Xerox

G to N

› GIO
› Homesmart Group
› Hoya Lens Australia
› Hearing Retail Group
› HSBC
› Hills - Fielders
› Janssen Cialag
› Manhiem
› Marrickville Council
› Melbourne IVF
› Mercer
› Midsumma
› Motorola
› Nine Network Australia
› Northern Territory Tourism

O to Z

› OMX
› Organon Australia
› Paper Parley
› TSA Employment Plus
› Santos
› St George Bank & Bank SA
› Sydney Cricket Ground & Sports Trust
› Sydney Sexual Health
› Teletech
› Telstra
› Thompson Grass Valley
› Time Inc.
› UPL
› Westpac
› Yankalilla Council

 

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