| "Our Guarantee - If you do not see improved results we will work with you until you do" - Samuel Day, Managing Director Happening People | | "Happening People are highly responsive to the dynamic needs of the Nine Network, delivering cost savings and great people focused results" - Scott Soutar, Station Manager Nine Network Australia | | "We experienced measurable performance change…" - Matt Newcombe, TSA Employment Plus | | "We have grown our business thanks to Happening People" - Mark Flinn, Principal & Wealth Manager, Yellow Brick Road | | "Happening People was able to design solutions which effectively tapped into the idiosyncrasies of our teams" - Elaine Wilson, HR Director, Boehringer Ingelheim |
What's Happening
The newsletter for switched on people
Issue 31 March 2001

Saving time getting the right
Call Centre People

Call Centres can expect an 11% (at best) turn over rate in employees per year with market replacement costs at approximately $10, 000 per person.  These churn rates, coupled with the cost of in-house recruiting can have a major impact on your bottom line.

There are never enough hours in a day in a call centre environment let alone adding on the time consuming tasks of; advertising for staff, culling resumes, scheduling interviews, interviewing prospective employees, organising contracts and more.
Sure, keeping the right employees is the way to go but there are some things which remain outside of managers’ control.

The feedback we get is that recruitment companies, can provide you with candidates quickly (most of the time) yet fall short on offering you quality professionals, with all the right skills and behaviours to suit your business.  Not all recruitment companies fully understand the complexities of the call centre environment.

You need to ask yourself and your recruitment company these questions;  Do I get….

  • the right people sent to interviews?
  • a timely response to my requests
  • quality time to understand my specific business needs
  • follow up support
  • a company that understands Call Centres

If you answered no to any of these questions then call us, we train the capabilities of the people you need to get your customer service happening.  We know what to look for.



It's all in the timing

Have you ever considered how much time you spend travelling? For some it can be as much as 15 hours a week.
So how can we use good time management to make valuable use of this time?

  1. Use your lap top and mobile phone as a portable office
  2. Keep your to do list with you at all times so you can make calls and draft responses
  3. Teach yourself something new either by reading or listening to cassettes or cd’s.

Sure its basic, but you’ll get so much more done!

Personally Speaking

Hi everyone its been a great month which has seen the opening of Melbourne Office and some excellent Media exposure Australia Wide. 

Everyone here has been working been working their behinds off and the proof is in the results for our clients. 

Thank you everyone. 
Kind regards Sam


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