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Happening People Web Survey






We are RESEARCHING to compile a report on Professional Service Providers, their effectiveness and what you as a customer expect from them.  Please help us out by answering these questions, Thank you.
Effectiveness Of Current Professional Service Providers
    1.     How do you rate the overall effectiveness of your current service provider?
Very Poor        Poor        Average        Good        Very Good


    2.     How do you rate their overall ability to meet your needs?
Very Poor        Poor        Average        Good        Very Good


    3.     Is your current service provider part of a Preferred Supplier Agreement (PSA) with you and your organisation?
Yes        No
      
 
    5.     Do you or would you consider using service providers who are not apart of PSA's with you and your organisation?
Yes        No


    6.     How much of your business do you out source to your current service providers?
None       Some       Large Amount


 
    7.     Is price the most critical element when looking for a service provider?
Yes        No


    8.     How often do you review the performance of your service providers?
Weekly        Monthly        Quarterly        Half Yearly        Annually


    9.     Is the review formal or informal?
Formal        Informal

 
    10.     How would you rate your current service providers ability to understand your business?
Very Poor        Poor        Average        Good        Very Good


    11.     Sourcing a Professional Service Provider
Key factor I look for when sourcing a service provider (please choose one)?
     Strong communication skills      Previous experience in my industry         Off the shelf, no fuss products      Impressive client list        Proven results in delivering what they promiseCredibilityHave worked with them previously 
  Developing a Proposal
   12. In your initial dealings with a potential Professional Service Provider do you:

Want to sample their work before meeting with them?       Yes        No


Want them to submit a detailed proposal with what they can deliver?       Yes        No


Want them to meet with you first and find out your needs?    Yes      No


Stay in the background and not bother you with details?                Yes        No

Service Delivery
    13.     Which of the following is most important to you when assessing service delivery?
Meet set targets and deadlines        Conduct their own assessment of their service delivery        Keep you or your organisation informed of progress, challenges or issues        Their ability to communicate with all Stake Holders        Their ability to get on with the job
Their success with all parties they deliver to in your organisation
    14.     Maintaining the Relationship
How Important are the following factors when assessing your Professional Services Providers ability to:

Appeal to your personal and organisation interests and current challenges?
Important     Some what important        Not very important        

Enjoys sharing ideas and relevant information?
Important        Some what important
Not very important


      


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