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Number	Question	Result
1	How do you rate the overall effectiveness of your current service provider?	Very Poor	Poor	Average	Good	Very Good
1		NIL	NIL	23	62	15
2	How do you rate their overall ability to meet your needs?	Very Poor	Poor	Average	Good	Very Good
2	How do you rate their overall ability to meet your needs?	NIL	NIL	12	74	14
3	Is your current service provider part of a Preferred Supplier Agreement (PSA) with you and your organisation?	Yes	No
3		62	38
4	Do you or would you consider using service providers who are not part of PSA's with you and your organisation?	Yes	No
4		89	11
5	How much of your business do you outsource to your current service providers?	None	Some	Large Amounts
5		NIL	72	18
6	Is price the most critical element when looking for a service provider?	Yes	No
6		62	38
7	How often do you review the performance of your service providers?	Weekly	Monthly	Quarterly	Half Yearly	Annually
7		NIL	15	20	2	63
8	Is the review formal or informal?	Formal	Informal
8	Is the review formal or informal?	86	14
9	How would you rate your current service providers ability to understand your business?	Very Poor	Poor	Average	Good	Very Good
9		NIL	NIL	68	12	20
10	Key factor I look for when sourcing a service provider (please choose one)?	Strong communication skills	Previous industry experience	Off the shelf products	Impressive client list	Delivering on promises
10		2	22	NIL	8	58
11	In your initial dealings with a potential service provider do you:
	a. Want to sample their work before meeting with them?	Yes	No
	a. Want to sample their work before meeting with them?	92	8
	b. Want them to submit a detailed proposal with what they can deliver?	Yes	No
		100	NIL
	c. Want them to meet with you first and find out your needs?	Yes	No
		100	NIL
	d. Stay in the background and not bother you with details?	Yes	No
	d. Stay in the background and not bother you with details?	38	62
12	Which of the following is most important to you when assessing service delivery?	Meet set targets and deadlines	Conduct their own assessment of their service delivery	Keep you or your organisation informed of progress, challenges or issues	The ability to communicate with a stakeholders	Their ability to get on with the job
12		48	8	40	NIL	4
13	How important are the following factors when assessing your Professional Services Providers to:
	Appeal to your personal and organisation interests and current challenges?	Important	Some what important	Not very important
		88	10	2
	Enjoys sharing ideas and relevant information?	Important	Some what important	Not very important
	Enjoys sharing ideas and relevant information?	23	58	19




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