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Selling Solutions

This corporate training program is designed to meet the organisations, employees and customers needs.

To establish the needs we meet with our clients and clearly identify the outcomes and results needed.

At Happening People we guarantee to achieve these outcomes and results so we design and tailor specific training programs or consulting programs to meet your needs.

The modules below are a sample of the content we can include in a Sales program for consultants or Sales Executives to enhance capabilities. What is included in the program will be designed to meet your needs.

Part 1 - Preparing to Sell

Who is your customer? - the buyer. How has approaching our customers changed over time and how can we now determine who our customers are.
Buying behaviour - what do customers experience when going through the buying decision process and the questions buyers must consider before deciding to buy.
Supporting the process - what internal processes need to be implemented before a customer contact? How do you manage internal needs and time?

Part 2 -Rapport

Creating a relationship - how to take responsibility for our communication with our customers and creating an environment where you understand and are understood.
Building relationships - how to understand where your customer is coming from and how to respond in like.

Part 3 - Needs

Listening Skills - what effective techniques can be used for listening to fully meet the customers needs.
Seller as servant - taking sales from product focused to assisting customers in working out how to align the solution to the needs of the decision maker.
Supporting the discovery process - understanding and challenging beliefs about serving the customer, facilitating the discovery process and how to use effective questioning.

Part 4 - Agreement

The buying customer - how to facilitate your customer's buying decision. Closing the sale in a win-win environment.
Next Steps - what steps should you take now to ensure the buying process is successful, smooth and easy.

Part 5 - Follow-up

Putting the skills together - using the skills in your selling environment. Being specific about what works and what does not.
Strengthening customer service - focusing on the relationship before the task to create long term repeat customers.

Timeframes on this program can vary depending on the size of the project, your requirements, the depth of the content that you choose.

We have found these programs to be most effective if conducted one day per week over a four to seven week period.

During non-contact times all participants will need to complete workplace tasks and assignments.

(Click Here) to contact us for a free needs consultation.