Congratulations You have reached the company who
expertly provides
corporate training solutions in Asia Pacific
and to more than 25% of
Australia
& New Zealand's largest 100 Companies
Through our corporate client feedback we have learnt what is important in responding to their needs. Below is a list of behaviours you can expect from us.
• When we discuss your current situation it is critical for us to see a clear picture. In doing this we will not assume or judge the situation.
• We will listen to you very carefully and ask specific questions so that we provide you with the solution and results you need not what others think you should want.
• We are very aware that on-going relationships are part of our business. That means that we will demonstrate integrity and discretion with any information you choose to share.
• We understand that people have commitments other than the relationship with us. Therefore we will be flexible and work with you to achieve your goals and timeframes.
• We figure that time can be short so we will make sure that we enjoy ourselves with you while at the same time demonstrating the professionalism you expect.
Below are some brief examples of assignments and
corporate clients in which we have been involved.
Franklins Limited
Project manage and deliver training to 4,000 employees in all Australian Markets to implement new ordering hand held technology.
Channel Seven Sydney
Project manage the resolution and effective implementation of telephony systems. Designed and implemented new position descriptions and call standards for all call volumes to the Sydney site.
Telstra Corporation
Design and delivery of a sales program to work inline with a major marketing campaign to 'win back' customers to the business. This took place over sites in Melbourne and Sydney (Australia) with an increase in sales of 20% in each month following team development.
Time Inc
Design and deliver an introductory training program for the magazine call centre to include customer service, team values and a living mission on going.
Telstra Corporation
Design of a credit consultant management program, which included communication capabilities to assist customers to reduce late paying customers. Delivery of trainer training to deliver new program. This program will be used in call centres across the country
Telstra Corporation
Design and delivery of a complaint resolution program.
Franklins Limited
Design and delivery of effective best practice/customer service program and coaching program for 40 employees, which included team building and better workplace communication for the head office national customer, care centre.
Teletech International
Professional development and coaching of Team Leaders. Delivery of outbound telesales program and coaching of more than 100 employees to sell insurance products to customers of financial institutions.
Telstra Learning
Professional development of trainers within Telstra's training company. Including emotional management and psychological testing using Myers Briggs Type Indicator (MBTI).
Telstra Corporation
Design and delivery of telephone sales program for inclusion in advanced telephone sales representative curriculum for consumer and commercial division.
Tina Monk & Associates
Design and delivery of team building programs for Fairfield Council, Bankstown Council and ICI. Delivery of trainer training for NSW Fire Brigades officers.
JR Creative Marketing
Assessment and review of competency based training 'Managing and Marketing Financial Services' modules for certificate course.
DirecDial Insurance
Design of self-paced training modules for customer claims consultants.
› OMX
› Organon Australia
› Paper Parley
› TSA Employment Plus
› Santos
› St George Bank & Bank SA
› Sydney Cricket Ground & Sports Trust
› Sydney Sexual Health
› Teletech
› Telstra
› Thompson Grass Valley
› Time Inc.
› UPL
› Westpac
› Yankalilla Council
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