This page has comments from people about our
TV show, Products from the online store and Management Consulting and
Corporate Training.
To check out our
TV show click here.
We provide our services to people in many industries and organisations. Below are just some sample comments from our clients.
Best Practice Program - Franklins
'We sought Happening People to develop our team leaders and team members to commit to meet and even exceed their Key Performance Indicators'.
'The design and delivery (over five months) of the program focussed on our people taking responsibility for their performance and to meet our corporate vision and values.'
This program exceeded my expectations. It has given our people a tool kit to achieve results and effective communication on going. Significant cost savings has resulted for the organisation so we are now rolling this out to other departments'.
Pauline Triggiani
National Customer Services Manager - IT
Franklins Limited
Increased Sales and Cultural Change - Telstra
'Happening People used a different type of training strategy to contribute to a change in culture and a 30% increase in our sales results over a four month period with 120 of our people'.
Deborah Gale
Call Centre Manager
Telstra Corporation
Performance Management - Alphafarm
'We sought Happening People's advice to employ a strategy for our management team to meet their given outcomes. It impacted their performance immediately. They become motivated and took it on as their own. This allowed me to focus more on our strategic direction and less on daily performance issues.'
Paul Williams
National Sales Manager
ALPHAFARM
Management Consulting and Training - Channel Seven Network
Through Happening People the Seven Network Sydney implemented a new way to handle call volumes both internally and externally. They managed our biggest telephony project, in readiness for the Sydney 2000 Games, on time.
Some of the results included;
Performance Management and Training
- A standard approach and image is now offered to all callers when they reach an employees voicemail greeting. Callers no longer return to the switchboard to leave a message freeing the switchboard operators time to answer incoming calls.
Increased effectiveness in the operation and improvements to customer service has given customers greater levels of consistency and professionalism.
New telephone standards offer callers a professional image. It gives new operators training resources to get ‘up to speed’ quicker and provides for less training down time.
Operators clearly understand what is now expected from their new manager and clear guidelines and position descriptions provide a detailed specification for new employees.
Enhanced Internal Processes
- Significant cost savings are now being achieved by passing the responsibility of calling internal extensions to the users. The users are now able to access other employees’ numbers online through our new system on Outlook Express.
A reduced speed of answer for all callers to The Seven Network – Sydney as employees can now be located quickly.
Internal caller volumes have also decreased due to changed STD access rules, resulting in greater switchboard capacity.
Operators workstations have been standardised making it easier for them to change computer consoles and faster to settle into their workstation to service callers.
Effective internal processes have been implemented to maintain a clean database with up to date data.
External callers are being answered faster as operators capacity has been expanded.
Project Management - Enhanced Technology and Vendor Negotiations
- Happening People managed our telephony and IT suppliers to complete their outstanding contractual obligations so that our site was ready for the Sydney Olympic call volumes.
Enhanced database capabilities where implemented to provided more power to meet the needs of the business.
Cheryl Elvey
Commercial Manager
Channel Seven Network
" This is the best training program I
have been on in 20 years of selling"
"I hate doing training programs but this is practical, realistic and
the presenter kept my interest for three days. I usually sleep!"
"An excellent program and structure was great!
"Presenter was hilarious but always kept us on track. Thanks"
- On Line store
Below are a sample of the comments from clients who have bought professional development products.
PhotoReading Package
'I got 94% in a University Essay - thanks to photoreading'.
One person who used Photreading said 'I couldn't believe it. When I opened up the envelope containing my marks for my University essays I got such a shock. My tutor awarded me 94%. I didn't have time to do all the background reading so all I did was PhotoRead the relevant chapters at the rate of about one page per second. Then when I rapid read them it all worked. Thank you'
Mr P Barka
Self-Esteem
'This tape is wonderful! It does much more than the name implies. You don't have to be down to listen to this tape, you just need a desire to go higher up. Listening to this tape made me feel like a butterfly emerging from a cocoon, spreading its wings and soaring to new heights. Thank you very much.'
Mr C Michel
Instantaneous Personal Magnetism
'When I heard the name for this tape I thought that is was very out there! Then I read what it was all about and found thought I'd give it a go. I actually found that it works and has given me so much extra in my whole life. I listen to it a couple of times a week and I have found my energy levels increase and my meetings so much more effective.'
Ms D Anthony
Deep Relaxation
'Wow, thank you. This tape from your professional development products has revitalised me big time. The corporate world is what I always wanted but I didn't know the side effects. I now feel revitalised so much less stressed and holistically peaceful which is a great way to do business. It is the best investment I have made this year.'
Ms K Smythson
Introduction to Type Dynamics Development - Exploring the Next Level
'I completed the Myers Briggs Type Indicator and got my result. I was totally fascinated with the result and wanted to learn more. This booklet has helped me identify so many things in my life. One of the best is where to start with my own professional development. I now know what areas I need to develop where as before, I didn't even have a starting piont.'
Mr A Costa
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